Deliveries are made within Austria as well as to Germany, Slovakia, the Czech Republic, Hungary, Slovenia, Italy, Poland, the Netherlands, Belgium, Denmark, France, Spain and Luxembourg - via DPD or, upon request, by post. Free shipping from € 195,- incl. VAT (invoice amount). Below this amount, the following shipping costs will be charged: Standard shipping € 14.30 incl. VAT, cash on delivery € 18.40 incl. VAT. Collection from the Ötscher Shop, Ötscherlandstraße 1, A-3300 Amstetten is possible free of charge during opening hours. For orders from other EU countries, please contact us by email. Otherwise, our current terms and conditions “Delivery” (https://www.oetscher.com/agb)apply.

We ask that you contact us directly. We will clarify the further procedure by telephone and send you a return and repair note. Please follow the instructions on it carefully. Please give us your bank details to ensure quick processing of any return transfers. We would like to point out that exchanges are generally voluntary and are subject to a charge for the customer (shipping, possibly flat rate). In the event of incorrect deliveries, defects or other reasons that are within our control, we will arrange for the goods to be collected and they can be returned free of charge